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Sign in to Qwil

  • Updated

Who can use this feature?

All users

You can sign in to Qwil on all of your devices to access your conversations anywhere. If you use Qwil to engage with more than one organisation, you will be signed in to all your profiles.

 

What to expect?

To sign in to your account you will need:

  • Your Qwil ID (we sent this to you when you first joined) or username.
  • Your password.
  • Your account phone number to receive a 6 digit authentication code.

 

Sign in to your account

On a browser:

  1. In a browser, visit https://web.qwil.io/web/login
  2. Enter your Qwil ID or username and password and click Sign in.
  3. You will receive an SMS code to your account phone number. If you are already signed in on a mobile device you will receive a code via the Qwil app. 
  4. If you wish to stay signed in tick the box Keep me signed in. 

    Screenshot_2023-02-16_at_13.08.13.png
  5. Enter the code and click Verify.

 

On mobile:

  1. Open the Qwil app, then tap Continue
  2. Enter your Qwil ID or username and password and click Sign in.
  3. You will receive an SMS code to your account phone number.
  4. Enter the SMS code.
  5. Create a 6 digit passcode for future access to the app.
  6. Confirm your passcode.
  7. Click on Start messaging.

 

On desktop app:

  1. Open the Qwil app
  2. Enter your Qwil ID or username and password and click Sign in.
  3. You will receive an SMS code to your account phone number. If you are already signed in on another mobile device you will receive a code via the Qwil app. 
  4. Enter the code and click Verify.

 

Have trouble signing in?

Find answers to the most common problems when signing in.

Forgot your password?

If you forgot your password you can reset it from the sign-in process.

See I forgot my password for more details.

Forgot your Qwil ID or username?

If you forgot your Qwil ID or username you can ask for it to be sent to your registered email address.

See I forgot my Qwil ID for more details.

Did not receive an SMS code?

If you haven't received a code, you can request another one by clicking on Resend.

See I'm not receiving a code for more details. 

Lost your account phone number?

If you have lost your account phone number you can change your number from the sign-in process.

See I lost my account phone number for more details.

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