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Change my 2FA phone number

  • Updated

You can change the phone number that is used as two-factor security(2FA) to receive SMS codes.

To change your 2FA phone number you will need:

  • Your password.
  • Your 2FA phone number to receive a 6 digit authentication code.
  • Your new number to receive a verification code.

To change your Qwil email:

  1. Navigate to your account settings menu mceclip0.png.
  2. Under authentication click on Phone number.
  3. Enter your password.
  4. You will receive an SMS code to your registered phone number.
  5. Enter the SMS code and click Verify.
  6. Enter your new security phone number.
  7. Enter the SMS verification code sent to the new number.
  8. Click submit.
  9. You will receive an email to confirm the update.

mceclip0.png You can only change your 2FA phone number through a web browser.

Note: Changing this phone number will not change any of the phone numbers linked to a specific organisation. See Understanding emails and phone numbers.

If you have lost your 2FA phone number see I lost my 2FA device.

 

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