Staff members that are participants of a chat can export its content. A chat can be exported as a PDF file and its shared media can be exported as a zip file.
Note: Exporting is only available to staff members and is a web-only feature.
To export a chat transcript:
- Open the chat you wish to export.
- Open the chat's details and click on the export icon.
- A PDF file will be generated and saved in your default download folder.