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Start a new a chat thread

  • Updated

Who can use this feature?

All users

With Qwil, it is easy to start a new conversation with a colleague, your company representative or a client. Starting a chat thread in Qwil is very similar to how you've been used to with email: create a new email (start a chat), add a subject (Chat title) and then add participants. 

 

What to expect?

  • You can start a chat thread with one or more of your contacts from the desktop app, browser and mobile. This chat thread will be synchronised across all your devices. 
  • You can create a chat directly from a contact screen or from the details menu of an existing chat. Just click on a chat participant and then click on the create chat icon on their profile.
  • As a client, you can only start a chat with participants who are in your contact list. To understand more about contact lists click here. 
  • As a staff member, you can also search in the directory for any other staff member not in your contact books. 
  • A chat will only become active and appear in other participants' chat lists after you have sent a message.
  • When a chat includes clients you will see an indicator before the chat title.
  • A chat can have a maximum of 100 active participants. 

 

To start (create) a new chat:

On web:

  1. Click on create chat icon mceclip0.png
  2. Search and select one or more participants
  3. Name the chat
  4. Click Create

Some tips and tricks:

  • As a client, you can also start a chat with your representatives by clicking on their picture on your landing page.



  • You can discard a 'Draft chat' by clicking on the discard button on the top of the screen.

    Screen_Shot_2019-08-07_at_12.18.08.png

  • You can also create staff-only chats for internal communication. Toggle the switch when you start a new chat. 

On mobile:

  1. Tap on the create chat icon create, edit, ios, new, note, pencil, web icon
  2. Search and select one or more participants
  3. Name the chat
  4. Click Create

 

What is next?

We have shown above how you can start a new chat thread. Now you are ready to start sending messages, documents, and adding or removing chat participants. 

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