Every user in Qwil has a role, and each one has a different level of permissions. Roles are either administrative or non-administrative.
- System administrator
Every organisation must have at least one system administrator. This is typically a technical or senior executive role and holds the highest level of permissions. As such, it should be restricted to as few users as possible. System administrators are ultimately responsible for your organisation as a whole and can customise, grant external API access, and manage additional staff user permissions.
- Staff administrator
They have restricted access to managing the organisation. They can invite / remove users (except system administrators) and manage contact groups, but cannot update organisation settings.
- Staff user
They are your organisation's representatives that use the system to engage in chats. Staff users can communicate with any other staff but can only chat with clients they share a group with.
They are external users that you invite to your organisation to engage in chats. Clients have more restrictions than staff users, and can only communicate with other users they share a group with.
They have the same permissions and restrictions as client users.
Frequently asked questions:
- How do I know I am an admin?
If you can see a an admin icon on your left-hand side menu this means you have an administrative role. If you are a system administrator you will see the entire administration menu:
If you are a staff administrator you will only see the users and groups menu options:
- How do I become an admin?
If you are a staff user you cannot change your role on your own. You need to ask another admin user to change your role.