Restore a user – Qwil Messenger

Who can use this feature?

System & User administrators only

If you deactivated a user, you can restore their account at any time.

What to expect?

There are two ways to restore a user:

Restore with data:
The restored user will have read-only access to all the chats they had access to when they were active.
Restore without data:
The restored user will not be able to see any previous data from their account.*

The restored user must accept their invitation in order to restore their account.

Note: This action cannot be undone. Once you restore a user without data you will not be able to recover their data in the future.

From your desktop, click on the admin menu.
Click on Staff or Clients.
Search for inactive users and locate the user you wish to restore.
On the user page, you will see a three-dot menu on the top-right. Click on it.
In the dropdown menu click on Restore user.
A confirmation modal will open. You must choose if you will restore the user with or without data. Remember that this action cannot be undone. Once you restore a user without data you will not be able to recover their data in the future.
Select any contact books into which place this user.
Confirm you wish to restore the user.
A new invitation will be sent to the user. They must accept the invitation in order to restore their account.