Who can use this feature?
By default, staff users can access all chat features from their mobile device. As a system administrator you can change these permissions.
Here is what you can adjust:
- Allow staff copy/paste
If this option is disabled, staff users will not be able to copy or paste chat messages.
- Allow staff to import documents
If this option is disabled, staff users will not be able to send files or documents from their device. They will only be able to send pictures taken from their camera while inside the Qwil application.
- Allow staff to export documents
If this option is disabled, staff users will not be able to save images or documents that were sent to them through Qwil to their devices.
- Show staff call to mailto
If this option is disabled, staff users will not be able to tap on a contact's details to call them or to send an email. Please note, even if this option is disabled, contact information will still be visible although not clickable.
Note: You can only restrict chat features for staff users (this includes admin users and normal staff users). Client users have unrestricted access to the chat features on mobile.
To adjust chat permissions:
- From your desktop, click on the admin menu
- Click on Settings.
- Scroll to Chat and click on the edit button.
- A modal will open. Make any necessary changes and click submit.
- Your changes will be applied.