Who can use this feature?
System administrator
Staff administrator
As an admin you can deactivate a contact group.
Important note: You can only deactivate an empty group. Before deactivating a group, you must remove all it's members. Make sure you add any client members to another group that includes at least one active staff member.
Note: This is a web-only feature.
To deactivate a contact group:
- From your desktop, click on the admin menu
- Click on Groups.
- Locate the group you wish to deactivate.
- On the group page you will see a three-dot menu on the top-right. Click on it.
- In the dropdown menu click on Deactivate group.
- A confirmation modal will open. Click confirm.
To see your inactive groups, go the Group menu and select Inactive in the filter options.
