Qwil has been designed with one important goal in mind: for you to be able to communicate safely and securely with external clients.
With just a few steps, you can invite them to your organisation, and let them communicate with you and your team in a clear, organized way. Not only is chat familiar, but it's also a great way to keep everything documented and to share regular updates in one central, easily accessible location.
Here are a few tips on how you can use Qwil with your clients and partners, or other third-party collaborators.
Create a specific chat per topic
Bring your clients into the conversation by creating a chat to discuss a specific topic, think of it like an organised email thread where all important information is kept in a single conversation. Your clients have “guest” permissions, this means they will only be able to interact with the people they share a group with.
How to do it:
- Create chat dedicated to a specific topic.
- Write a small introduction that includes a warm welcome and explain how you will be using Qwil to communicate:
- Invite any other staff that may need to be part of the conversation.
- Add your client to the conversation.
- And just start chatting!
If clients try to use Email or Whatsapp to communicate with you, bring them back to Qwil
We are all creatures of habit. It is likely your clients are used to communicate with you using other channels such as email and social chat apps. However, not only are these channels unsafe and vulnerable to phishing and fraud, but their use for business purposes may represent a compliance breach. If your clients reach out to you through other channels bring them back to Qwil, where your conversations will be safe and protected.
How to do it:
- Remind them that social chat apps and email are not secure communication channels.
- Kindly suggest continuing the conversation via Qwil Messenger.
- Make sure your client knows how to use Qwil. You may want to refer them to Qwil's Help Centre.
- Be proactive. Start a chat with your client so it is easier for them to continue the conversation.
- It may also be useful to suggest that your client downloads the Qwil app on their phone. This will ensure they do not miss any important messages and will facilitate using Qwil for any future conversations.