What is a group?
Contact Groups are used to connect organisation users to each other so they appear on contact lists and can be engaged in chat. Only an administrator can create and manage contact groups.
For client users, a contact group will determine who appears on their contact list and who they can chat with. Clients can only begin a chat with members in their contact list, the users they share a contact group with. Clients and partners must belong to a contact group (required to setup their user account).
For staff users, a contact group will determine which users appear on their contact list and will restrict which clients they can chat with. However, all staff members belong to the directory which means that staff are able to search, chat, and view the contact profile of any other staff user on the platform.
What is a group chat?
A group chat is simply a chat that has more than two participants. You can add as many participants as you wish to a chat.