Who can use this feature?
System & User administrators only
Before you start inviting your staff to Qwil Messenger we recommend that you clearly inform them about the platform via other channels first.
This is because it is important for them to fully understand the benefits of the service (internally and with clients) and what they can expect, as well as to be assured ahead of time that you are using the service for business communication.
Note: We have drafted a sample email template that can be used as a basis for your internal communication.
Staff Onboarding Communications
Sample Staff Email 1
< Company Comms Team>
<client email address>
Qwil Messenger - invitation to join our new secure chat service
Dear <Staff User>,
I just wanted to make you aware of improvements we are making to how we communicate and manage information exchange across the business and, most importantly, with our prospects, clients, and partners.
In the coming days, you will receive an email invitation to join our new secure business chat service, Qwil Messenger. We are deploying the use of this service for two reasons: security and convenience.
Qwil Messenger not only provides a familiar chat user experience on both mobile and web, but has been designed to banking grade standards, enabling us to meet the strict compliance (including GDPR) and security requirements that make popular social platforms unsuitable for business purposes. It is an invitation only service which means that the identity of all participants is known and can be trusted. In this way, it provides us an efficient and convenient way to chat, request information, share sensitive documents (without the need for passwords) between colleagues and clients and much more. Note that all chats are recorded, and the transcript can be logged onto our other systems via the web app.
To get up and running, you simply need to accept the invitation and follow the one minute onboarding process (either on mobile or chrome browser) to create your account before engaging on the platform. If you cover clients invited to join our service, you will be notified via the Butler when the user sets up their account. This is a useful call to action for coverage staff to proactively engage their clients by the service and to demonstrate its value as part of our proposition.
Access to participants via your contact lists is centrally managed, as is the invitation process for new users. Please contact [Qwil Admin] for this. Whilst clients and staff are segregated in the app according to our coverage model, any user can invite another other user into a chat. This means you can confidentially coordinate conversations across the business as and when required.
We hope over time, this will reduce the use of email (which not secure when sent externally), but also increase customer satisfaction with a tool that looks and feels like popular chat apps.
If required, you can read additional help and frequently asked questions on the Qwil Messenger website.
To assist with the change management aspects of implementing our service we also provide helpful resources online:
|About Qwil Messenger||Security and data questions||Chat myths versus reality|