Who can use this feature?
System & User administrators only
As with staff, we recommend that you clearly communicate to your clients about the platform via other channels before inviting them to join you on Qwil.
Ensure all staff are clear with clients and prospects on the benefits of using Qwil Messenger and what they can expect, so they accept your invitation (e.g. making communication safer and more convenient).
Note: We have drafted a sample email template that can be used as a basis for the communication to your clients.
Client Onboarding Communications
Sample Client email 1
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From: |
< Company Comms Team> |
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To: |
<client email address> |
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Subject: |
Qwil Messenger - invitation to use our new secure chat service |
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Dear <Client Name>,
I am delighted to share that as part of our commitment to your online security, we will soon be inviting you to our new secure instant messaging service, Qwil Messenger. We are deploying this service for our clients to use with us for two reasons: security and convenience.
Due to increased fraud risks and phishing attempts, Qwil Messenger is now our recommended service for you to chat, share sensitive documents, get them signed and join video conferences with the advantage that it is all within the same application (on mobile and desktop).
Qwil Messenger has the look and feel of WhatsApp, which makes it easy to use, but has been designed to meet the strict data compliance (including GDPR) and security requirements to keep your information safe and private. It is an invitation only service which means that the verified identities of all participants are known at all times, in addition to the highest level of encryption so all communications can be trusted (as opposed to email, SMS or WhatsApp).
Signing up is quick and simple, once you receive an invite, simply follow the instructions in the email and you will be on our secure channel in less than a minute!
We are currently rolling out the service so please keep an eye on your inboxes for your invitation. You can read more by visiting the Qwil Messenger website.
Kind Regards,
<Adviser Name>
Sample Client email 2
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From: |
< Company Comms Team> |
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To: |
<client email address> |
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Subject: |
Transforming our Communication Systems. Easier & safer. |
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Hi,
I hope this email finds you well.
Your safety, privacy and security are of paramount importance to us.
With the rapid increase in email cyberattacks and Messaging/SMS/WhatsApp scams, we had to transform the way we communicate with you, making it simpler, faster, and with bank level security.
Effective immediately, we are introducing Qwil, a safe and convenient communication platform, eliminating the need to switch between multiple apps.
There is no cost to you and it’s very easy to use, much like WhatsApp but infinitely better and safer. You can chat with the team, share documents/passport copies securely, sign documents, store files and have video or audio meetings etc. All in the same place.
You can read about what makes Qwil different here, and you can access the help centre, if needed, here.
You will receive a personal email invitation from us to join Qwil. It only takes 30 seconds to set your username, password and receive an SMS. Qwil is available on mobile, desktop and browser with the same login details (and will remember you).
Please note that the following current ways of communicating will be phased out by Friday, 1st March 2024 - Email, Messaging (personal, WhatsApp and WhatsApp Business).
Once you start using Qwil, you will love it.
Thank you!
Kind Regards,
<Name>
For new prospects, also think about how you will position the platform in initial conversations and invite these users to complete your onboarding journey.