I cannot remove a user

You can remove users from a client team in two ways:

• From the client team page
• From the user page

However, there are 2 scenarios in which you will not be able to remove a user:

• If the user you are trying to remove is the only staff member in a Client Team that also contains clients. You will see an error message that says: "Cannot deactivate user or client team member when it's the only staff member in a client team." To remove the user from the client team add another staff user to the client team and try again.
• If the user you are trying to remove is a client that does not belong to any other client team. You will see an error message that says: "A client must belong to at least one client team. Add user to another client team and try again." To remove the user from the client team add them to another client team (that includes at least one active staff) and try again.