Who can use this feature?
System & User administrators only
You can remove users from a contact book in two ways:
- From the contact book page
- From the user page
However, there are 2 scenarios in which you will not be able to remove a user:
- If the user you are trying to remove is the only staff member in a contact book that also contains clients. You will see an error message that says: "Cannot deactivate user or group member when it's the only staff member in a group." To remove the user from the contact book add another staff user to the contact book and try again.
- If the user you are trying to remove is a client that does not belong to any other contact books. You will see an error message that says: "A client must belong to at least one group. Add user to another group and try again." To remove the user from the contact book add them to another contact book (that includes at least one active staff) and try again.