A contact list made especially for you
In Qwil Messenger contact lists are curated and defined specifically for you and are and controlled by the organisation that invited you. Your address book on Qwil is not harvested from your device, or from your personal contact list, but created and managed by your organisation. This means that your personal data is always safe and remains private.
Your contacts are determined by which users share a contact group with you. Usually, your administrator will place you and the clients that you cover in contact groups so you will be able to see and chat with each other. However, as a staff user, you will also be able to chat with any other staff user in your organisation, by searching the directory.
Can I add more contacts?
Please note, you cannot edit your contact list as this is managed by the organisation's administrator. Also, you will have a different contact list for each organisation that you use on Qwil.
If you are missing a contact, inform your administrator so they can update your address book.
Bring in the experts
An important feature of Qwil is that you can invite new participants to a chat even if they are not in your client's contact list. This can be really useful if you need to consult an expert. Imagine you are having a conversation with a client and you'd like to consult a tax expert in your company; you can add the tax expert to the conversation and they can see the entire history of the conversation so they can reply in context. These participants (not in your client's contact list) can chat with your client in the context of the chat you share, but cannot contact them directly.
How do I see my contact list?
To see your contacts navigate to the contact menu on the left-hand side. All your contacts will be listed there. You can start a chat with any of your contacts or add them to an existing chat.
To find a user in the directory, simply use the search bar in the contact menu. You can search for any staff user in your organisation.