To get to the root of the issue, you may want to check a couple things first.
Tip: Send a dummy file to a colleague to test your file problem and network problem.
I can't download an attachment on mobile
If you are a staff member using a mobile device, your system administrator may have disabled mobile downloads as part of your company's BYOD (Bring Your Own Device) policy. These restrictions do not apply to clients. Please ask your system admin about these restrictions and find out more here.
I can't download an attachment on desktop
Check you network connections. You need an active internet connection to download any file from Qwil Messenger. If your internet connection is fine, refresh the app or browser page by pressing Control F5 on windows and Command R on mac.
Have you checked the download folder?
If you are using the desktop app or web, check your downloads folder for the files you want to download. The desktop app will normally ask you to choose the folder.
Could the file be restricted by your administrator?
Qwil allows you to send files of up to 50MB and allows almost every file type. However, your company may have blacklisted certain filetypes and blocked encrypted files (password protected files). Please check which file types are blacklisted with your system admin if this is the case. Usually PDF, Word and Excel files are allowed.
If you are a system administrator, click here to learn how to change your BYOD settings.
Note: If you are changing the file name when downloading an attachment, please ensure to include the file extension.