With Qwil, it is easy to share files and documents up to 50 MB each with a colleague, your company representative or a client. Sharing files in Qwil is very similar to how you've been used to with email: create a new email (start a chat), add a subject (Chat title), add participants and upload/drag and drop a document. You can of course, add documents in existing chat threads.
What to expect?
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You can start a chat thread with one or more of your contacts from the desktop app, browser and mobile. This chat thread will be synchronised across all your devices.
- Staff and Clients can send and receive files, images and videos on Qwil of up to 50 MB which are synchronised across devices. Your organisation may limit the type of files. Manage attachment sharing restrictions
- Clients are by default allowed to upload pictures and documents on mobile as well as from the Desktop app / Browser.
- Staff are restricted to only taking pictures of the mobile app and not be able to export attachments from the mobile app. Sharing attachments are from the desktop app / browser only. This is to ensure the privacy and security of the information. This settings can be customised according to your company policies: How to make BYOD work for your company
- You may have to grant access to the camera roll and documents and we indicate the steps to take below.
- Remember: A new chat thread or existing chat thread need be have been started before sharing documents. Do not reply to the Butler which is a one way notification channel.
How do I send an attachment from my mobile?
Once a new chat thread has been started (see Start a new a chat thread) you have the option to add attachments. Note that staff will only be able to use the camera and have a camera icon instead of a +.
- Click on the plus icon
(Staff have a camera icon) on the bottom left of the Message bar -
The three types of attachments options will appear
- Photo or video: a photograph/video taken from within the app.
- Camera: an existing photograph from the device camera roll.
- Document: a file accessed through a document picker.
- Select one or more files to send.
Note: Taking a photograph inside the Qwil app will not save it in the device camera roll.
Granting access to camera and pictures
You will be prompted to grant access to your camera and pictures when you first sign in to Qwil on your device.
If you refused access but changed your mind you can allow access from your device settings.
iOS:
- Go to Settings, and scroll down to the list of apps, find Qwil Messenger.
- Tap on Qwil and you’ll see the permissions it wants.
- You can enable or disable camera permissions from here.
Android
- Go to Settings > Apps and Notifications > App Permissions > Qwil > Permissions
- You can enable or disable camera permissions from here.
What next?
We have shown above how you can share files and documents. Now you are ready to start sending messages, documents, and adding or removing chat participants.
- Send and format your messages
- Send attachments from mobile
- Learn how to add or remove chat participants
- Learn some tips to make sure chats are seen and read
- Download the desktop app