Who can use this feature?
All users
To manage the security of your profile on Qwil, contact lists are dictated by Client Teams. Client users will only be able to see other staff users within their contact list. Staff users will only see clients they connected to within the Client Teams.
Note: Client teams are different to group chats. Staff user can invite any other client user they are within their contact list and other staff from the directory with to a group chat.
If you cannot see users that you believe you should be in contact with, there are a number of options. As a User Administrator or System Administrator, you will be able to go to the administration tab and navigate to Client Teams. From here you can go to the relevant Client Team which the client user is in and add yourself.
As a Staff User or Client User, you will not see the administration tab. Therefore you should contact your organisation administrators and ask them to add you to the correct Client Team.