As a user, the email you have on your Qwil Account is used to send you reminders or for example to reset your password. If you invitation are not being received, go to this help.
1. If you or your users are having trouble receiving their email suggest they make sure to check their Spam folder first.
2. Test your email networks. You can easily request a reminder for your own Username/Qwil ID by following this process. We also advise to ask a colleague or your company representative to do the same. If emails are received, you know that the system is up and running.
3. If you don't receive an email then it is likely that the email on your Qwil Account (Understanding your Qwil account first) is different or that your firewall is blocking them.
a) Checking your Qwil Account email. If you have one device logged in to Qwil (for example your mobile), check which email is being used under the Settings tab. Also check for email from Qwil.io in your inbox. If you haven't changed any email settings in your Qwil account, then you could also ask your organisation representative to see which email they have under your profile (see Understanding your Qwil profiles).
Remember your Qwil Account is different to your Qwil Profile and several emails may be used for each organisation but only one for your own Qwil Account.
If you know your username and password, then you can modify your account email.
b) Firewalls at organisations can block external emails. Some email accounts also block emails and leave them in quarantine. Do check here for guidance on connection issues.
c) Our systems availability can be checked here.