You've downloaded the Desktop app (or created a shortcut) which is great. Do make sure you also download the mobile version. Qwil is better when installed across devices and will only send a notification if none active.
So that you never miss a notification, in the same way as you have Outlook open for emails, we recommend you to have Qwil start when you login for the day. Have it running in the background. This is especially relevant if staff don't have Qwil installed on mobile.
- Go to Start > All Apps.
- Find your newly created shortcut.
- Right-click it.
- Select Pin to Start.
- Right click on the Qwil App (or Shortcut) on your Dock
- Select Options and select Keep in Dock and Open at Login