Whether it is as part of the invitation process or to modify details under one's Qwil Account, the Qwil platform uses both email and SMS code for security purposes as part of our two-factor authentication.
As staff administrators there are a few simple tests you can do in the first instance to check the platform and provide appropriate support.
We recommend you open a new incognito browser session to do so.
Testing Qwil email servers:
You can easily request a reminder for your own Username/Qwil ID by following this process.
- From the sign-in page, click on 'Lost your Qwil ID?'.
- Enter your email address.
- You will receive an email with your Qwil ID or username which is on your Qwil Account.
If you receive an email (check spam also), you know that the system is up and running. You can then direct support for the end user.
Testing Qwil SMS servers:
Start the process as if your are requesting a password reset for your own Qwil account:
- From the sign in page, click on 'I forgot my password'.
- Enter your Qwil ID or username.
- You will receive an email with a link to reset your password to your registered email address.
- Click on the link
- You will receive an SMS code to your registered phone number.
If you have received the SMS code, then the SMS servers are working as they should. The issue is on the end user side with either network issues or it has been imputed in the system incorrectly.