We often still get asked by many prospective clients some pretty fundamental questions about the problem we are solving and how we differ from existing tools. Below is a summary for you to help spread the word.
The Problem – communicating outside of the firm
There is an urgent need for businesses to ensure privacy, confidentiality and a full audit trail of the interactions between their staff, prospects, clients and partners. Remote working and lack of face-to-face engagement has accelerated this need.
What are the challenges when communicating externally?:
- Insecurity of emails (cyber-security risks)
- Unofficial social chat use (no audit trail + employer liability)
- Inability to easily & securely share documents (data security & privacy)
- Jumping from one single app to another (zoom, Docusign, mimecast etc etc)
- Need to increase productivity and reduce cost (servicing clients the way they want to)
Our solution - Qwil Messenger
A single app for everyone, allowing staff and clients of multiple companies to replace insecure email, chat, share documents, video calls and e-signatures conveniently in full compliance with data privacy regulations. A banking-grade platform designed to allow businesses to distinguish between internal and external users who are all securely invited to a branded tenancy and to establish co- ordination conversations between these users that reflect the engagement model of the firm. Deployable in minutes, but with over 40 APIs for systems integration (e.g. CRM systems) and automation, whilst allowing for flexible data hosting and control across multiple data locations.
What is Qwil USP? (Unique Selling Point)
There are no direct competitors to Qwil which provide a PROFESSIONAL branded, secure, compliant internal & external communication platform. There are competitive products which Qwil replaces as is all-in one.
- All-in one platform for staff and clients - chat, documents, video, e-signature -
- Professional platforms for 2 user types - staff AND clients
- Branded space for each organisation on mobile and desktop
- Invitation only, banking grade security and GDPR compliant for all
Who is Qwil Messenger for?
We cater for companies of all sizes - from 1 person freelancers to 10,000 enterprise customers including banks, financial advisers, solicitors, accountants, mortgage brokers, traders, estate agents, and consultants. The same app for everyone.
Built with Wealth management in mind and to banking standards, Qwil solves the problem of ALL Professional firms who engage externally with clients and want to make sure communications are simple, safe and recorded (and of course reduce costs).
What is wrong with e-mail?
Everyone can create one and send to everyone, that’s why fraudsters love it. You will no doubt have received a phone call, a SMS text, or WhatsApp message from someone impersonating your bank asking for your details, email is the same. 92% of all phishing and data breaches start by email.
Solutions have added a layer of protection - i.e. sending you a link by email (encrypted email like MimeCast) to go to a portal to access the email or the document. Clients don’t like it and if they forget their password they have to call you up, waste your time.
To ensure security, you need to know that each side is who they say they are. Only users invited by your company in Qwil will be able to chat!
What’s wrong with using WhatsApp / Signal / Telegram?
These are social tools not to be used for professional interactions. They have 1 user type (user). Data is encrypted but the user is not verified - so you can be Mickey mouse! What happens when messages disappear or a staff member leaves?
Having WhatsApp installed on your phone can be a GDPR breach as all contacts are sent to the US without consent. More importantly, it is your liability as an employer to control and monitor work channels. You don’t allow staff to use their personal email for work so why put your business at risk if you don’t have to?
How is Qwil different to other collaboration platforms (such as MS Teams or Slack)?
There are some great tools available for internal collaboration but in most cases you will want to also go outside of the firm and revert back to email. Guests can be invited to channels to collaborate on projects but are limited to 1 channel (and 5 per staff) or you need to pay for them!
We cater for 2 user types, staff and clients, so you coordinate the conversation and decide who can chat with whom. We don't charge for clients.