At Qwil, we know that no one has time to read long instruction manuals. Tools have to be intuitive for both staff and clients to use, with limited training required.
This is why we have summarised everything you need to know in this single pager along with a short training video to see all you need to know in action.
What to expect?
- A 5 minute video showing the key features of Qwil Messenger
- Learn how to start a chat and send a document
- Understand menus and where to access your account settings
Why would I use Qwil?
With Qwil you know everyone is who they are (as everyone is invited on the platform) and messages are received and read with no risk of interception. Qwil not only replaces encrypted email but becomes the main communication tool between staff and with clients. Read how we can make your life easier here.
Tutorial video - Become an expert in minutes
- In just 5 minutes, you will know everything you need to know about using Qwil Messenger.
- Learn how to manage your account, understand the menus, and how to coordinate conversations.
- See how to share documents or take pictures (for example of passports) directly via Qwil to facilitate on-boarding.
Understanding the left menu
Go to the left menu to access your Chats and your Contacts. The contact list includes staff you are connected to and is defined by the organisation. Staff can also include their colleagues when and if required even if you are not directly connected to them.
Send your first message to a contact
Starting a chat thread in Qwil is very similar to how you've been used to with email: create a new email (start a chat), add a subject (Chat title) and then add participants (add user).
- Click on create chat icon.
- Search and select one or more participants.
- Name the chat.
- Click Create.
- Type a message and press send.
For more information on getting started with new chats click here.
Share a document with a contact
Once a new chat thread has been started there are 2 ways to send attachments from the web app. Either from the paperclip icon next to the message and Select one or more files to send from your computer OR Drag and drop files from your computer directly to the chat window. Click Send. Learn more
The chat menu (right)
What is next?
Now you have an understanding of how Qwil Messenger works, try using Qwil on mobile: