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What's new? Coming soon?

  • Updated

Qwil Messenger is constantly developing new functionalities and features so as to make communication between clients and staff members even easier.

There is nothing for you to do, other than continue using the new and improved Qwil Messenger! 

 

What to expect?

  • Details of recent releases (mobile, desktop, or both)
  • Why we built them
  • Whether they apply to all users, staff, or administrators
  • Links to getting more help

Coming soon:

  • External chats for staff (invite staff from another organisation within your network)
  • Qwil Scheduler. Booking meetings like Calendly does...but in Qwil 
  • Qwil AI. Summaries, daily recap, rewriting...making life easier for staff
  • Document requests - send a link to clients to upload securely files
  • Shadow assistant - supporting you with view only
  • Support Chats (let a team view and participate in support)
  • More customizable banners, dashboards and broadcast functions
  • More integrations
  • Unread messages and more features

Recent updates:

Newsletters

January 2024 - Free-signatures by email released 

October 2023 - Have you got $1 and 2 minutes

June 2023 - e-signatures have arrived (and biometric requests)

February 2023 - 2023 Product update and roadmap

 

Functionalities (August 2024)

  • Client Teams (ex Contact book) - now add all clients in a single Client Team to replicate your coverage model
  • Migrate Contact Books to Client Teams in one click
  • Qwil SDK for Salesforce (Component)

Functionalities (July 2024)

  • Guest meeting / scheduling topics
  • Navigate back to a user Contact Book
  • In-app notifications for reactions
  • Warning message for revoke and deactivations
  • 1 factor and 2 factor invitation options
  • Date picker for transcript export 
  • Upgrade plan prompt once expired

Functionalities (May 2024)

  • Favorite chat for your important conversations
  • Flag your chats to organise your inbox
  • New Filters for internal or client only chats
  • Reactions to chats!
  • Quick 🔎 search for docs, signatures or meetings

Functionalities (April 2024)

  • Billing and Plans in app

Functionalities (February 2024)

  • Qwil Meet improvements. Dashboard to schedule and share with calendars. 
  • Broadcast files and images in addition to text
  • New inbox UI for Inbox and archived. New ways to filter soon. 

Functionalities (January 2024)

  • Signature improvements. Request can now be sent to guest users outside of Qwil by email.
  • Retired of the "pending draft" status as planned October 2023. Invitations are now either pending or deactivated. 
  • Survey. Leave your feedback on Qwil and define our roadmap from the dashboard page. 
  • Dashboards

Functionalities (October 2023)

  • Signature improvements. Users can choose their signature font, draw on screen or upload their signature. Note signature is only on desktop (as needing larger screen to preview) - mobile will come Q2 2024
  • New template editor so you can drag and drop to a pdf document (no longer need to add anchors) making it super simple. 
  • When users create a signature request they will be able to preview the file and the templated fields before sending.
  • Compliance officers can preview PDF files sent in the organisation directly in the Data Reviewer menu.

Functionalities (September 2023)

  • Biometric approval requests. Obtain a biometric approval from staff or clients directly from a chat thread. The user will use Face ID / Fingerprint to confirm your request.
  • Improved UI for signature messages.
  • Increased PDF acceptance
  • US date format release - automatic adjustment
  • Retirement of Pending (draft) invitation 

Functionalities (April - May 2023)

  • E-signatures: Send and sign documents without ever leaving Qwil or logging in to a separate service. Edit any document (Word & PDF) to create a template.
  • Qwil Meet Guests: Invite a non-qwil user to a video call via a secure link. Stay in control with waiting room and ID features.
  • Email reminders sent by each organisation. You can fine tune your reminder settings for each organisation that you engage with. Set your preferences in your profile. 
  • Improvements: Other users away status will update in real time.  

Functionalities (March 2023)

  • New two-factor authentication method. Sign in to a new device using a code sent to the Qwil mobile app instead of receiving the code via SMS. This is particularly useful when SMS delivery is unreliable or you have a spotty network connection. 
  • Staff-only chats. Staff users can now create staff-only chats for internal use. Only staff members can join a staff-only chat.
  • Client chat indicator. Any chat that contains clients displays a yellow indicator to help staff users know that they are communicating with clients. Client users also have a yellow circle around their profile picture.
  • Staff indicator. Staff users have a blue circle around their profile picture to easily identify them as staff. 
  • File manager. Find files shared in any conversation. All files sent by a user or their contacts in any chat they share will be listed in the file manager. Users can preview or download files from the manager and navigate to the chat where the file was sent. 
  • Delete message improvements. Users will now be able to see who read a message before it was deleted. 
  • Invitation status. We added colours to the invitation status of a user to help admin users quickly identify if an invitation is pending, expired, bounced, etc.
  • Message details improvement. Users can now see the message details of a reply, so they have more context of the original message. 
  • Navigate to message. When viewing shared images or files in a chat a user can navigate to the message where the attachment was sent. 
  • Qwil Meet (audio, video, screen sharing) now has moderator functionality, polls, message (not saved) and enhanced recording features.

 

2022 and before

Desktop

Functionalities (November 2022)

  • Delete messages. Users can now delete messages they have sent in a chat. Only the person that sent the message can delete it. For security and compliance purposes, audit reviewers can still review deleted messages.
  • Copy meeting link. When a meeting is created, users can copy the meeting link to join the meeting from their preferred browser. This link must not be shared as it contains individual credentials.
  • In-app notifications on web and desktop. When users receive a message while inside Qwil, they will see a notification inside the application. In-app notifications can be enabled or disabled from Account & Settings. 
  • Audit - see all messages sent in a chat. New audit reviewer functionalities allow auditors to display all the messages sent in a specific chat without the need to export a PDF file of the chat transcript. 
  • Recover password. We have added more help so users can recover their passwords when forgotten. 
  • Download desktop app button. We added a button to the left-hand-side menu, so users can download the desktop app more easily. 
  • Crop logo. Admin users can now crop their organisation's logo and avatar when setting their branding. 

Functionalities (July 2022)

  • Schedule meetings. Staff users can now schedule a meeting for later. Scheduled meetings are valid for a year and can be reused until they expire.
  • When a user schedules a meeting they'll also receive a butler message to inform them the meeting was successfully created. This message includes a button to copy a link to the message with the meeting details. Users can paste this link into their calendar or share it via email with other participants of the chat.
  • Improved user import. We now support partial phone prefixes when importing users via CSV files: +44xxx; 44xxx; 0044xxx
  • Delete account. Users can open a request to delete their Qwil Messenger account. To be able to delete their account users must no longer be associated to any organisation (organisation admins have to deactivate their profiles). 
  • Request demo. Users can request a demo directly from the Qwil Messenger app. Click on the help dropdown on the header and select 'Request demo'.

Functionalities (March 2022)

  • Exact matches in search. Users can now find exact matches of their search terms by putting a word or phrase inside quotes. 
  • Users with data reviewer permissions can navigate from their data reviewer results to a chat if they are an active or former participant.

Functionalities (February 2022)

  • New Data reviewer permissions. As an admin, you can now grant different access levels to staff users for Data reviewer. 
  • Data reviewer enhancements. Users with data reviewer permissions can now list all documents sent in a chat. 
  • Augmented integration capabilities with new deep-link functionalities. Admin users can now pre-populate client and staff invitations using deep links. Also, users with data reviewer permissions can search for chats using deep links.
  • Send a custom message with your invitations. As an admin, you can add a custom message to client and staff invitations.  

Functionalities (December 2021)

  • Video and audio meetings. Admins and staff users can start audio or video meetings from the security of Qwil Messenger. Meetings are created inside a chat, so all chat participants can join. 
  • Qwil Meet will be available from Jan 2022 subject to your organisation's product plan. Try the beta version today for free! Learn more. 

Functionalities (November 2021)

  • Broadcast a message. Admins and staff users can broadcast a message via each user's Butler chat. Users will find a new menu entry on their left-hand sidebar. Learn more. 
  • List of shared chats and documents with a contact. Users can now see a list of all chats they share with a contact as well as any attachments that a contact has shared with them. 
  • Improved PDF preview. Users can now navigate PDF files with more ease, change a preview's rotation, and select a scrolling mode. 
  • Desktop app now has spell check. Users will need to download the new version. 

Functionalities (October 2021)

  • Users can now reply to specific messages or attachments. Simply hover over a message and click on reply-to. 
  • Jump to a specific date. Users will be able to navigate chat threads more easily by jumping to a certain date to quickly review past messages. Click on the calendar icon on the bottom right of the chat. 
  • Date header. Chats threads have a date header so users can always know when a message was sent.  
  • Users will be able to preview PDF files directly inside Qwil Messenger without the need to download them to their device. Click pdf with the magnifying glass when hovering over. 
  • Administrators will receive a butler message informing them of expired invitations. The message will include a button to allow them to resend all expired invitations in one go. 
  • The data reviewer page has been redesigned. Users with data reviewer permissions will now be able to see more information on each result including the last message sent to a chat, when it was created, and all current and former participants. 
  • We have added a handy reload button to our application. When you lose your network you can reload the page to recover your connection faster. 
  • New deep link URL action. Users can now download a PDF transcript of a chat thread using deeplinks. 

Invitation Process (June 2021)

  • All new users will be asked to choose their username (instead of receiving a Qwil ID) and they set their password making it easy to remember. Existing users can change their username under account and settings. 
  • Staff administrators can now invite clients in one single step, with a new contact group created simultaneously which can be edited from the same screen. A new simpler CSV upload is also coming soon.
  • Invitations for staff have been simplified. The role is by default "Staff" and can be upgraded to User Administrator or System Administrator by accessing the user profile. 
  • System administrators can now decide for 1FA (without SMS) or 2FA (with SMS) invitations for all users. Understand the differences here.

Functionalities (June 2021)

  • Add your organisation to Qwil or recommend our secure chat platform. Learn what you can do with Qwil here.
  • Allow users to update their profile details.
  • Cue to set own recovery code. Read why this is important here.
  • Reminder that desktop notifications are not on.
  • Assign a chat to another participant.
  • Leave and archive in one step.
  • Integration to Salesforce so you can invite users, and automatically log chats. 

Downloads and Email reminders (March 2021)

  • Users accessing Qwil on their browser are now prompted to download the desktop application for a better user experience. They can also continue using the browser of course.
  • All users are asked if they are sure they want to log out. Only log out if you are using a public/shared computer to avoid having to enter your username, password and SMS each time. 
  • Staff will receive a notification via the Butler if an incorrect email is used for a client invitation. Click here to learn how to correct it.
  • All users will receive an email reminder telling them they have unread messages so as to never miss an important chat or document. A weekly reminder is also coming soon. 

Mobile

 

Functionalities (June 2022)

  • Search for a message on mobile. Users can search for chat title (current and previous), messages, attachment name and caption.
  • We've moved the archived chat list to the search menu. Just tap on the 'Archived chats' item to see your archive. 
  • Users can now navigate to the original message in a reply. Simply tap on the quoted message and you'll be directed to it.

Functionalities (December 2021)

  • Video and audio meetings. Admins and staff users can start audio or video meetings from the security of Qwil Messenger. Meetings are created inside a chat, so all chat participants can join. 

Functionalities (October 2021)

  • Users can now reply to specific messages or attachments. Simply press on a message and selected reply-to. 

Chat functionality and improvements (April 2021)

  • Chat message details are now also available on mobile. Just long-tap on the message to see who has seen it.
  • Fixed inverted photo gallery and improved emojis and document uploads. See how to share documents.

Checking for future updates:

We publish all our past and upcoming releases on our Qwil Messenger Service Status & Releases page so that you know what to expect and when. 

We work very hard at making Qwil Messenger services available 24 hours a day, seven days a week and globally. We always attempt to limit any disruption, planning releases outside of the normal working hours whenever possible and taking just a few minutes.

We also provide further information of our roadmap so you can see where Qwil Messenger is going and exciting features to expect! 

 

 

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