Who can use this feature?
All users
You can only delete a message, document or image you’ve sent in a chat. Deleted messages will be removed for everyone in the chat.
What to expect:
- You can only delete messages that you sent.
- When you delete a message, your message will be replaced with "This message was deleted"
- You can delete text, image and document messages.
- You can only delete messages in chats where you are an active participant. If you leave a chat or are uninvited you will not be able to delete messages.
- You can see more details of when a message was deleted by hovering over the message and clicking on details. You will still be able to see who read the message before it was deleted.
- You cannot reply to a deleted message.
- For compliance purposes, deleted messages can be reviewed by auditors.
How to delete a message:
On web:
- Hover over the message you wish to delete (remember you can only delete messages that you sent).
- Click on Delete.
- Confirm you wish to delete the message. Please note, this action cannot be undone.
- Your message will be replaced with "This message was deleted"
On mobile:
- Locate the message you wish to delete.
- Tap and hold the message. A menu will appear.
- Tap on Delete.
- Confirm you wish to delete the message. Please note, this action cannot be undone.
- Your message will be replaced with "This message was deleted"