Using Qwil for administrators

Inviting Staff and Clients (manual)

• Invite Staff users
• Set up client contact groups
• Invite client users
• Check invitation status & details

Importing Staff and Clients (batch upload)

• Import your staff Excel (CSV) file
• Import your client contact groups Excel (CSV) file
• Import your clients Excel (CSV) file

Manage users

• Understand roles and permissions
• Edit a user's profile details (change name, number or email in profile)
• Edit a user's role
• Suspend a user
• Deactivate a user
• Restore a user

See all 7 articles

Manage contact groups

• Add group members
• Remove contact group members
• Import Contact group members
• Deactivate contact groups
• Edit contact groups

Manage organisation settings (System admins)

• Manage chat restrictions for staff users on mobile devices
• Manage staff offline access and profile editing permissions
• Manage mobile push notification content preferences (for all users)
• Manage attachment sharing restrictions

Salesforce Integration Guides

• Qwil Messenger Salesforce Connector: Installation and Configuration Guide
• Qwil Messenger Salesforce Connector / Component

Automate chats to your users

• Send automated messages via the Butler (excel)
• Automate messages to your clients (APIs)