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Using Qwil for administrators

Learn how to mange your organisation and invite users

Inviting Staff and Clients (manual)

  • Invite Staff users
  • Set up client contact groups
  • Invite client users
  • Check invitation status & details

Importing Staff and Clients (batch upload)

  • Import your staff Excel (CSV) file
  • Import your client contact groups Excel (CSV) file
  • Import your clients Excel (CSV) file

Manage users

  • Understand roles and permissions
  • Edit a user's profile details (change name, number or email in profile)
  • Edit a user's role
  • Suspend a user
  • Deactivate a user
  • Restore a user
See all 7 articles

Manage contact groups

  • Add group members
  • Remove contact group members
  • Import Contact group members
  • Deactivate contact groups
  • Edit contact groups

Manage organisation settings (System admins)

  • Manage chat restrictions for staff users on mobile devices
  • Manage invitation settings and profile editing permissions
  • Manage mobile push notification content preferences (for all users)
  • Manage attachment sharing restrictions

Automate chats to your users

  • Send automated messages via the Butler (excel)
  • Automate messages to your clients (APIs)
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