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  1. Qwil Messenger
  2. Advice & Troubleshooting for administrators

Advice & Troubleshooting for administrators

Common questions to support your staff and client users

Service Status

  • Qwil Messenger Service Status & Releases
  • Checking Qwil email and SMS servers

User invitation and management

  • How do I invite a client?
  • I'm a SJP practice, how do I get Qwil?
  • I cannot create an invitation. Why?
  • Can I have a spreadsheet with the status of all users? (CSV download of users)
  • How do contact groups work? (relationship between users & groups)
  • Can I create the users and not send the invitation?
See all 10 articles

Problems receiving email or SMS?

  • Invitees not receiving invitation emails?
  • Invitees are not receiving SMS codes. What should I do?

Admin settings

  • Why does Qwil have two URL addresses?
  • What settings can I customise?
  • Problems connecting? Firewall or port issues?
  • How do I become an admin or edit a staff's role?
  • Which email address will my Qwil invitation be sent from?
  • Why are my User API keys disabled?
See all 8 articles

Contact groups

  • I forgot to create a group before inviting a client. What can I do?
  • What is the difference between contact groups and a group chat?
  • Why do I need to create a group for each relationship?
  • I cannot remove a user from a contact group
Qwil Messenger Status