Advice & Troubleshooting for administrators
Common questions to support your staff and client users
Service Status
User invitation and management
- How do I invite a client?
- How do I get my clients to download the mobile app?
- I'm a SJP practice, how do I get Qwil?
- I cannot create an invitation. Why?
- An invitation bounced. What does that mean?
- Can I have a spreadsheet with the status of all users? (CSV download of users)
Problems receiving email or SMS?
Admin settings
- Why does Qwil have two URL addresses?
- What settings can I customise?
- Problems connecting? Firewall or port issues?
- How do I become an admin or edit a staff's role?
- Which email address will my Qwil invitation be sent from?
- Why are my User API keys disabled?