Advice & Troubleshooting for administrators

Salesforce Connector Troubleshooting

• Why can't I restore a user through Salesforce?

Service Status

• Qwil Messenger Service Status & Releases
• Checking Qwil email and SMS servers

User invitation and management

• How do I invite a client?
• Why do I need to provide a secure phone number?
• Invitations settings
• Can I use the same email for two users?
• How do I get my clients to download the mobile app?
• I'm a SJP practice, how do I get Qwil (or Qwil Meet)?

See all 14 articles

Problems receiving email or SMS?

• Invitees not receiving invitation emails?
• Invitees are not receiving SMS codes. What can I do?

Admin settings

• What settings can I customise?
• How do I become an admin or edit a staff's role?
• What are predefined terms?
• Problems connecting? Firewall or port issues?
• Can Qwil Messenger be used worldwide?
• Why does Qwil have two URL addresses?

Contact groups

• What is the difference between contact books and a group chat?
• Why do I need to create a contact book for each relationship?
• I cannot remove a user from a contact book