Manage & coordinate chats
Manage participants, rename, mute and export chats.
- Shadow Assistant - view only staff (coming soon)
- External chats (inviting external staff users)
- Add participants to existing chat
- Uninvite and revoke chat participants
- Reply to a message
- Delete a message
- Mute a chat
- Leave a chat
- Archive a chat
- Rename a chat
- Jump to date
- Assign a chat
- Copy a message
- Copy a message link
- Team-Based Servicing in action