Who can use this feature?
System administrators only
Qwil Messenger’s enterprise integration capabilities enable you to automate your business through our secure interface.
Our authentication methods and security controls, in conjunction with the ability to maintain external IDs for each user, enables automated integration with your systems and processes.
Enterprise Integration Ready
Qwil Messenger's APIs enable you to quickly deploy an enterprise chat channel for your business. As businesses control the data used to set up the platform (including the values used to uniquely identify records for users and contact books etc.) this data can also support sophisticated integration via automated interfaces for a wide range of valuable activities. This not only includes automating system administration activities and synchronisation with your core CRM platform (such as Salesforce - connector available, Dynamics) and MS Active Directory (available) but also catering for:
- Deep-linking from existing apps
- Automated Messaging
- Chat Bots & Artificial Intelligence
- Data Warehousing
- Master Data Integration
- Automated / Service Provisioning
- Partner products (screen sharing, video etc)
We have over 40 API endpoints that allow you to send messages via Qwil to your users. These can be conversations with messages on behalf of users with their clients, or directly to an end-user via the butler. These can also be text, attachments, or images.
In addition to using the Butler via our APIs, we also provide an excel based toolkit to take advantage of this capability immediately.
Qwil Messenger supports deploying chatbots to provide automated conversational interaction between you and your clients.
Our Chatbot framework supports almost any chatbot you create and deploy, even from within your own network.
Chatbots simply follow our chat participation and visibility rules and can be engaged in this way to automate endless use cases.